A Dangerous Trend by Mark Serafine - 4/1/2008 Hiring/reassigning professionals lacking even the fundamental skills required to maintain/operate stable and robust management technologies implementations is setting a very bad precedent and significantly lowering the expectations and standards required for competent enterprise systems management.
What are the biggest configuration management challenges? by Paul Thomsen - 9/19/2007 Today I had an operations management guy ask me what the biggest challenges of configuration management are. I gave my usual 'it depends' qualifier, but soon focused on client health management and management points.
ITIL v3 – What You Need to Know about the New Version of ITIL Methodology by Jill Knapp - 7/5/2007 The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses in the IT field.
